Return Policy
Returns:
For questions regarding your order and or return/ shipping policy please email us at cs.shopxyzboutique@gmail.com
*All returns MUST include the packing slip or the order number. Returns without this information will not be processed and donated.
* Please mail items eligible for return to our mailing address:
XYZ Boutique ATTN returns
117 East Main Street
Lexington, SC 29072
* Local pickup is available at 117 East Main Street Lexington, SC 29072. Return window for local pick up orders starts the day they are ready for pick up NOT the day it is picked up. Pickups must be picked up within 14 days of receiving pick up email, packages not picked up within 14 days are subject to donation.
*Shipped returns MUST be returned in a sealed package. If your item is damaged due to negligent packaging it will not be processed.
* Returns are accepted for full price apparel when received back within 14 CALENDAR days of receipt of item. If you select LOCAL PICK UP Your return window starts on the day your order is ready for pickup, not when you pick it up. Full price apparel returns that are received outside of the 14 day window and still within a 30 day window will receive a partial credit for 50% of the current price it is listed for.
*We do not provide return shipping for inelible return items, if you would like them sent back, you will be required to purchase a shipping label for them.
* Returns are eligible for STORE CREDIT only.
* All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be processed and will be donated, please inspect your item before sending it back.
* You may NOT return the following: SALE/ CLEARANCE/ DISCOUNTED items, grab bags, cosmetics, jewelry, socks, sunglasses, scarves, headbands, hairbows, hats, belts bags, and gift certificates. If ineligible items are returned they will be donated.
***Purchases made using more than 50% store credit are final sale. We will not process the same return credit more than once.
*Original and return shipping fees are non-refundable.
*If you took advantage of free shipping over $100 and returned an item that causes your order total to be under $100 your store credit will be less $7 for the shipping charge you would have originally paid as we do not offer free shipping on orders under $100.
*If you took advantage of a free shipping promo and return the item $7 will be deducted from your return credit. We are not able to be reimbursed for shipping charges.
* Send your package back to us via the most economical shipping method of your choice. But note the tracking number as we are not responsible for packages lost in transit.
* Once your package is received please allow up to 10 BUSSINESS DAYS for return processing. When your return is processed you will be emailed a notification.
Cancellations: Store Credit ONLY