* We offer free shipping on orders over $50
* All orders ship within 1-5 business days unless otherwise stated and item is a pre-order. If it is after a large sale or holiday season, shipping may take an extra day or two.
* You are given the option of upgraded shipping with insurance at checkout. Once the package has left our hands, it is up to the USPS to get it delivered to you. We are not responsible for lost or missing packages.
* Local pickup is available in Lexington SC, select local pickup and address will be included in the pick up email when item is ready.
*All returns MUST be received within 10 calendar days AND include the packing slip or the order number along with the name the order was processed under. Without this information your return will not be processed.
*Returns MUST be returned in a sealed package. If your item is damaged due to negligent packaging it will not be processed.
* Returns are accepted within 10 days of receipt of item. If you select LOCAL PICK UP Your return window starts on the day your order is ready for pickup, not when you pick it up.
* Returns are eligible for STORE CREDIT only.
* All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.
* You may NOT return the following: SALE/CLEARANCE items, cosmetics, jewelry, socks, sunglasses, scarves, headbands, hairbows, hats, belts and gift certificates. If ineligible items are returned you are responsible for providing a return label to get them back to you within 10 days, after this period they will be donated.
* You are responsible for the shipping fee and handling of the returned item. Original and return shipping fees are non-refundable.
*If you took advantage of free shipping over $50 and returned an item that causes your order total to be under $50 your store credit will be less $4.50 for the shipping charge you would have originally paid as we do not offer free shipping on orders under $50.
* Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
* Once your package is received please allow 5 business days for return processing. When your return is processed you will be emailed a notification.
* Please mail items eligible for return to our mailing address
XYZ Boutique ATTN returns
125 Shore Rd
Gilbert, SC 29054
Cancellations: Store Credit ONLY
*Preorder items are not eligible for cancellation unless they are 2 weeks past their estimated time of arrival. In the event this happens a COMMENTSOLD credit will be issued.